Attendee FAQ


  • When will I be able to book my EXPO discounted room rate?

  • Are there group discount rates for EXPO?

    • Yes, buy four (4) either gold cards or four (4) trade show passes (cannot be a combination of both), get one (1) free! Everything must be purchased at the same time.
  • What is the cancellation policy for EXPO?

    • Trade show only passes are non-refundable. Cancellation for all other categories must be received in writing at the TCIA office before 10/23/17 for a full refund less $30 administration fee. No telephone cancellations accepted. No refunds after 10/23/17; registrations are transferrable. For a list of EXPO registration categories, visit the Registration/Pricing page.
  • Is there public transportation in Columbus?

    • Yes, you have multiple options for public transportation. Central Ohio Transit Authority provides bus service. Additionally, CBUS is a FREE downtown Columbus circulator running every 10-15 minutes from the Short North Arts District to the Brewery District.
  • Is there parking at the convention center?

  • Are children allowed at TCI EXPO?

    • Children are allowed if accompanied at all times by an adult.  Children under 17 are free but must be registered and have an attendee badge.
  • Is alcohol served at TCI EXPO?

    • For safety purposes, alcohol is not available at the convention center during show hours.
  • I read there is a Welcome Reception included - can you explain?

    • The Welcome Reception takes place Thursday evening and all registered attendees are welcome to join in the festivities! Included at no charge is a buffet and there is also a cash bar available.
  • Can I watch the Student Career Days competition?

    • Students from around the U.S. will participate in friendly competitions in Goodale Park on Friday, November 3 from approximately 8:00 a.m. through the afternoon. These students will demonstrate their tree climbing skills and expertise to win prizes and this event is open to the public. Swing by and see what the next generation is up to! Additional details on SCD are available here.
  • Is there a manned coat check or secured storage area at the show?

    • No, we do not offer manned coat check or secured storage area. We encourage you to keep your personal belongings at the hotel and not bring them to the EXPO.
  • Is the convention center handicap accessible?

    • Yes.  All building entrances are designated as accessible except the Union Station Ballroom entrance. Pathways to the food court and shopping area within the Center are accessible. This area also offers accessible restrooms.

      The following lots feature accessible parking (each lot is less than .2 miles from the Center):
      - Chestnut Street Parking Garage on Chestnut Street
      - North Parking Garage on Goodale Boulevard
      - West Parking Garage on Vine Street
      - East Parking Lot on Nationwide Boulevard
      - South Convention Center Garage