Juan Contreras, CTSP, Wright Tree Service
As the tree industry grows, its diversity expands, bringing both opportunities and challenges to the forefront. The notable growth in diversity within the industry has not gone unnoticed, accompanied by the realization that effective communication and connection among teams at all levels is crucial, yet remains an elusive goal. Despite the potential effectiveness of various techniques, training programs, and initiatives aimed at addressing communication issues, incidents may persist due to the underlying complexity of these problems. The challenge is further compounded when language becomes a barrier, particularly with the projected increase in the number of ESL (English as a Second Language) individuals in the coming years. In this presentation, we discuss the persistent multicultural communication challenges faced by the tree industry, emphasizing the tangible benefits derived from understanding and embracing our differences.
The session aims to shed light on strategies that can be employed to bridge the language gap, an aspect that has often been overlooked in the industry. The imminent rise in ESL individuals accentuates the need for proactive measures to navigate communication challenges successfully. Our discussion will explore the multifaceted nature of these challenges, emphasizing the reasons behind communication difficulties. It becomes apparent that when individuals struggle to communicate effectively, entire teams may experience a disconnect, leading to a sense of operating in disparate worlds both at work and beyond. We will specifically address the language barrier, the influence of culture, the impact of language on shaping the way we think, potential pitfalls to avoid, and where efforts should be concentrated at different organizational levels.
While attempts to bridge the language gap have been made in the past, our presentation highlights that successful endeavors in this regard not only create a safer working environment but also contribute to improved employee retention. By understanding the nuances of communication challenges within a multicultural context, the tree industry can foster a more cohesive and resilient workforce, better equipped to tackle the complexities of arboriculture in an ever-evolving global landscape.
Biography
Contreras, Juan, CTSP – Wright Tree Service
Juan is a passionate professional with a well-rounded background in safety, risk compliance, training, operations, and financial management. Originally from Patagonia, Chile, Juan has spent the last eight years in the U.S., working across multiple scopes within the industry and various capacities, traveling extensively to support and train teams nationwide. His experiences have shaped a unique perspective on the communication and cultural challenges present in the tree care industry.
A TCIA Certified Treecare Safety Professional (CTSP) and Environmental, Health, and Safety Engineer, Juan is deeply committed to advancing workplace safety and fostering inclusive, connected teams. His passion for industry growth and communication has led him to actively participate in events and initiatives that support professional development and diversity.