Joy Lacher, Xylem-Kendall (XKIG)
Deskless workers drive the utility and arboriculture sectors, yet traditional training methods often fail to reach them. This session examines how AI-powered learning tools are revolutionizing training for field teams, making them more accessible, engaging, and compliant. Attendees will discover how organizations are overcoming communication and training obstacles and will get an inside look at XKIG’s AI-enabled training technology designed to support, develop, and retain a highly skilled deskless workforce.
Speaker Bio:
Lacher, Joy – Xylem-Kendall (XKIG)
Joy Lacher is assistant director of learning and development with 15 years of experience designing learner-centered programs that align with business goals. She leads in-person training initiatives, including founding GF School, oversees eLearning design, and worked alongside the safety team to launch a company-wide LMS. Holding an MS in Industrial-Organizational Psychology and completing an Ed.D. in Adult Learning and Leadership in Organizations (expected May 2026), Joy focuses on developing people through relevant, outcome-driven learning strategies.